Receive and process customer orders accurately and efficiently, both verbally and electronically, while ensuring all necessary details are recorded in the ERP system and documenting contractual requirements with third parties.
Communicate effectively with customers to resolve queries, provide updates regarding order processing, amendments and outcomes.
Check ERP system for stock availability, liaise with colleagues, and coordinate with departments to ensure timely order fulfilment and delivery.
Perform general administrative tasks, maintain compliance with Medical Devices Regulations, and adhere to quality standards.
Respond to inquiries via telephone, email, or in person, and communicate order statuses as needed.
General order processing administration duties
Maintain a clean, safe, and organized work environment and take on additional tasks assigned by the manager to support business needs.
Exhibit honesty, trustworthiness, and professionalism, with strong communication skills and the ability to work independently and under pressure.
Utilize proficient IT skills, including Microsoft Office Suite, to support all order processing activities.

Educated to GCSE standard (or equivalent) and have achieved a minimum of Grade C in English Language and Math’s
At least 3 years’ experience in a similar role
Experience with SAP is preferred but not essential
IT skills
predominantly working with Microsoft Office Suite
Experience working in an ISO 13485 or 9001 regulated industry is a distinct advantage

Customer Service, Order Administrator

Key skills