Oracle Health Federal Customer Service Administrator

Oracle is on a mission to create a human-centric healthcare experience powered by unified global data. They are seeking a Customer Service Administrator to support end users with solutions across Federal agencies, ensuring healthcare professionals have seamless access to critical systems. This role involves managing user account provisioning, resolving technical issues, and contributing to process improvements within the healthcare technology space.

Responsibilities:

• Create, update, and remove end-user access across multiple domains and applications, including but not limited to Active Directory, Oracle Health applications, and third-party vendor platforms such as 3M, Nuance, and others
• Respond to customer inquiries and requests submitted through phone, email, or ticketing systems, providing friendly, timely, and effective support
• Troubleshoot and resolve access, login, or provisioning issues by coordinating with internal technical teams and external vendors as necessary
• Maintain clear and accurate documentation of all customer interactions, actions taken, and outcomes within our ticketing systems
• Escalate unresolved or urgent issues to the appropriate technical teams or management in a prompt manner
• Adhere to organizational service level agreements (SLAs), data security, and privacy protocols at all times
• Identify recurring issues and collaborate with colleagues to recommend and implement service improvements
• Contribute to the development and maintenance of end-user documentation, FAQs, and training materials
• Support ongoing compliance initiatives and ensure all processes meet healthcare regulatory requirements

Requirements:

• Applicants are required to read, write, and speak the following languages: English
• U.S. citizenship required due to client contracts
• Must be able to obtain the appropriate government security clearance card applicable to your position
• High School diploma or higher education
• 0-2 years of end user technical support
• IT support work experience
• HCIT support work experience
• Self-starter capable of independently handling tasks and projects