About this role
Role Overview
- Handle customer inquiries on Reclame Aqui and social media with empathy and efficiency;
- Manage interactions on the brand's posts to promote positive engagement;
- Use internal systems to consult and analyze customer records to find solutions;
- Monitor and map opportunities to pleasantly surprise customers through relationship-building actions;
- Make telephone contact with customers whenever necessary;
- Contribute to improvements in internal processes and stay alert to channel trends;
- Track and report customer service KPIs, ensuring targets and deadlines are met.
Requirements
- High school diploma or currently enrolled in higher education;
- Basic to intermediate Microsoft Office skills (especially Excel);
- Knowledge of social media (understanding the differences between platforms);
- Experience in online customer service;
- Ability to interpret reports;
- Basic knowledge of community management;
- Familiarity with online channel management tools.
Benefits
- Meal allowance or food voucher (VA/VR) — you choose. We offer two options: VA for use at markets and VR for use at restaurants;
- Health insurance (SulAmérica);
- Dental insurance;
- Wellhub (formerly Gympass);
- Profit-sharing (PLR), according to current policy;
- Telemedicine: online video consultations with doctors available 24/7;
- Day off for your birthday;
- Company anniversary day off;
- Free 'Sem Parar Essencial' subscription (no cost to you);
- Life insurance;
- Support program for pregnant employees and extended paternity leave;
- Up to 20% discount at educational institutions for postgraduate or MBA courses.