Medical Virtual Assistant, Front Desk, Admin Assistant

Role Overview

• Support front desk and administrative functions, ensuring smooth patient communication and clinic operations.
• Phone call management and answering (high volume), ensuring quality patient service.
• Call triage and routing.
• Appointment scheduling and reminders.
• Assist with insurance verification and claims processing.
• Provide billing support and assist with patient payment-related concerns.
• Manage and support telehealth platforms and virtual patient interactions.
• Handle patient inquiries and correspondence across communication channels.
• Support telemedicine-related tasks.
• Utilize AthenaHealth (EHR/EMR system) for patient-related tasks.
• Use Weave VOIP phone system (Conure or Athelus) for communication and coordination.

Requirements

• At least 1 year of relevant experience as a Medical Virtual Assistant or in a similar role
• Familiarity with EHR/EMR systems (AthenaHealth preferred)
• Experience handling patient communication and front desk responsibilities
• Ability to manage a high volume of calls
• Medical background is preferred
• Registered Nurse (RN) or similar clinical background is a plus
• Excellent English communication skills with minimal accent
• Strong phone handling and customer service skills
• Professional, friendly, and accommodating demeanor
• Ability to handle high call volumes (60+ calls/day)
• Strong attention to detail and organizational skills
• Ability to learn systems quickly and adapt to workflows
• Familiarity with billing processes and insurance workflows
• Tech-savvy with experience using communication tools (phone systems, messaging apps)

Tech Stack

• VoIP

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.