Sales Trainer

Role Overview

• Create and design training curricula within time and budget constraints that teaches our brand, industry, products, technology, and process best practices
• Produce physical and digital educational materials (e.g., videos and case studies) to include call scripting, merchant qualification, contracts, lender/competitor training, policy, and procedures
• Keep current with and maintain best practices for training across the entire sales division
• Conduct skills gap analysis and identify areas of improvement
• Participate in call listening to provide coaching & feedback
• Conduct cross-departmental training with 360° views of Kapitus and how each division works together
• Collect feedback from trainees and managers about training courses
• Develop individual coaching plans for salespeople with review sessions to discuss strengths and weaknesses
• Conduct audits on sales adherence to legal and compliance requirements
• Ensure sales reps are well versed on the risks that occur when compliance standards are not followed
• Provide sales support by identifying issues that are due to user errors and work with sales reps to rectify misconceptions
• Work closely with product to identify upcoming releases and prepare sales teams for upcoming features
• Willingness to jump on the phones to experience what the sales team is experiencing and assist with any reps having difficulty handling a customer

Requirements

• Bachelor’s Degree in a related field or 3+ years’ experience working in a training capacity
• Extensive knowledge of CRM
• Salesforce preferred
• Knowledge of Dialer Systems
• Proven experience as a Sales Trainer or similar role
• Extensive knowledge of different types of sales tactics
• Hands-on experience with e-learning platforms and live classroom training
• Has previously worked as a high-performing salesperson
• History of working with small business owners
• QA with the ability to listen to phone calls and gauge buying signs
• Ability to partner with multiple teams
• Can identify the development needs of salespeople
• Excellent organizational skills
• A great communicator with high credibility
• The ability to listen and adapt training to different development levels
• Experience in the financial industry

Benefits

• Competitive Base Salary Range of $62,800 – $100,800. Kapitus is providing this as a good faith salary to comply with applicable law. The applicant’s final salary will depend on a number of factors including geographic location, skills, and experience
• Annual Incentive Compensation Eligibility – Up to 10% annually
• Health Insurance: We offer comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC), with various coverage levels available to meet the needs of our employees and their families.
• 100% Company Paid Insurances: Kapitus fully covers the cost of basic short-term and long-term disability insurance, as well as vision insurance, ensuring our employees have comprehensive protection without any personal expense.
• Voluntary Insurance: Supplemental life insurance as well as enhanced short
• and long-term disability coverage are available through Mutual of Omaha, providing additional security for our employees. Additionally, Colonial Accident and Hospitalization insurances are also available, offering further protection against unforeseen events.
• Paid Maternity and Parental Leave: Beyond state-mandated leave policies, Kapitus provides company-paid maternity and parental leave, supporting our employees during important family milestones.
• LifeBalance Program: Enhance your lifestyle with our LifeBalance membership, which offers discounts on outdoor activities, the arts, health, and fitness. Additional benefits include:
• Pet and car insurance discounts.
• Financial services such as LegalShield.
• Relaxation and stress management tools, including a fully covered annual subscription to The Calm App.
• Plum Benefits Discount Program: Access exclusive discounts on shows, travel, car rentals, and more, enriching your personal and family life.
• Tuition Reimbursement: Pursue further education with up to $5,000 annually in tuition reimbursement, plus opportunities to attend relevant conferences and career development events.
• Transit Reimbursement: We also offer transit reimbursement for all work-related travel, supporting your involvement in career and personal development activities.
• Paid Time Off and Sick Time
• Retirement Benefits: Our 401K plan is managed through Fidelity, featuring a 25% match on employee contributions, helping you plan for a secure financial future.