Work closely with Clients, providing expert level remote management, administration and support for Client production Charles River IMS solutions.
Client assistance in optimal use of the system.
User administration/privileges.
Parameter configuration changes.
System availability.
Application and database performance tuning.
Daily operational processing monitoring and support.
Charles River IMS and database software patches.
Charles River IMS version upgrades.
Assistance with problem support and resolution.
Business Continuity/Disaster Recovery assistance.
Working with Charles River colleagues to smoothly transition new Clients to production operation.
Working with vendors to deliver a tightly integrated, seamless service to Charles River Clients.
Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.
Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.

Experience with Financial Services Investment Management, Trading or related systems highly preferable (e.g. Charles River IMS)
Proven ability to partner with various internal departments to deliver superior customer service.
Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions.
Any experience with the following is preferred: servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity.
Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
Bachelor’s degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Maths’ or Statistics preferred.
Minimum of 3+ years’ relevant industry experience.

Primary System Analyst, Assistant Vice President

Key skills