Ensure that the Care Delivery team has detailed execution plans that support company goals
Drive continuous improvement of the strategy based on outcomes to ensure attainment of performance and outcomes
Tailor the organizational and team design for Care Delivery to deliver Company and Operations team goals
Manage the team’s performance and evolve organization accordingly
Oversee detailed demand forecasting and clinical supply model
Drive Care Delivery execution to meet or exceed all contractual SLAs with clients
Collaborate with Customer Success to ensure high client satisfaction and NPS
Develop and monitor real-time dashboards for tracking delivery and marketplace performance
Manage to strict adherence to 50-state telehealth requirements and regulations
Experience in leveraging AI to optimize Care Delivery processes for efficiency
Assess monthly, quarterly and annual performance to define new strategies in operational performance metrics
Partner with R&D to define and scope product-driven optimization for Wheel’s operations

10-12+ years of Care Delivery / Operations experience
Leader with an ownership mindset and accountability for outcomes
You are a builder: You are hands on and a user of AI to build efficient workflows
Analytical problem-solver who drives data-driven decisions
Experienced team manager with a minimum of 8-10 yrs of managerial experience in scaling and building effective teams
Expert at optimizing complex operations and intellectually curious about applying AI to drive efficiencies
Demonstrated expertise in data and modeling including SQL and Excel
Experience in workforce planning and demand / capacity modeling

Senior Vice President, Care Delivery

Key skills