Maintain and update the Campspot Knowledge Base, ensuring all product documentation is accurate, up-to-date, and easy to navigate.
Create new documentation, guides, and FAQs to support customers and internal teams.
Collaborate with product and support teams to proactively update resources based on software updates and customer feedback.
Manage and expand the Campspot Certification Program, empowering customers with deep product knowledge.
Develop training modules and assessments to certify users on Campspot software best practices.
Monitor certification progress and continuously enhance the program based on user feedback and industry trends.
Host routine webinars for park operators, providing valuable insights on product updates, new features, and best practices.
Create and manage engaging, interactive learning sessions or materials that drive customer success and satisfaction.
Manage and oversee Pendo as it relates to product learning and feature and educational information and announcements.
Work cross-functionally with marketing, product, and support teams to ensure training content aligns with Campspot’s evolving features.
Develop and maintain an internal training program for onboarding new hires and enhancing product knowledge among existing employees.
Collaborate with department leads to create tailored learning paths for different roles.
Organize regular training sessions, workshops, and refresher courses to keep teams up to date.

Experience in learning & development, training, or technical documentation, preferably in SaaS or software training.
Proven ability to create engaging and effective training materials (videos, guides, quizzes, webinars).
Excellent communication skills with the ability to present complex concepts in an easy-to-understand manner.
Experience hosting webinars, virtual training sessions, or live demonstrations.
Familiarity with LMS platforms, certification programs, and knowledge management tools is a plus.

Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates
401(k) plan with employer match
Flexible and casual work environment: we offer flexible PTO and a remote-first workplace
Employee camping credit to encourage getting outdoors and experiencing our product!

Learning & Development Specialist

Key skills