Own End-to-End Beta Delivery: Lead multiple concurrent ACE beta programs from kickoff through completion, ensuring each engagement delivers production-ready implementations and measurable business outcomes.
Act as the Client Lead: Serve as the primary point of contact for enterprise clients, leading working sessions, milestone reviews, and executive readouts while building trusted relationships across marketing, digital, and technology stakeholders.
Drive Program Execution: Own program plans, timelines, dependencies, and risk management. Translate client goals into clear execution roadmaps and ensure alignment across all stakeholders.
Partner Closely with Engineering: Work closely with Product, Engineering, and Data/AI teams to scope, sequence, and deliver work. Engage with distributed and offshore teams to keep execution on track and unblock delivery.
Ensure Business Impact & Conversion: Make value explicit. Ensure clients can clearly understand and articulate the impact of ACE, positioning every beta for successful conversion into long-term deployment and expansion.
Operate with Commercial Awareness: Understand ACE pricing, packaging, and growth paths. Partner with Account Directors to support expansion while protecting and growing account value.

5+ years leading complex, multi-month client delivery programs in a technical or enterprise environment, preferably within an AI or SaaS startup (marketing or digital analytics experience is considered an asset)
Strong executive presence with the ability to build trust and lead conversations with senior stakeholders.
Comfort working closely with engineering teams, understanding system architecture, and navigating technical tradeoffs (no coding required).
Proven ability to operate between business and technical teams, translating strategy into execution.
Experience working with offshore or distributed engineering teams.
Bonus: Exposure to marketing analytics technology, websites, AI systems, or data platforms. Highly organized, proactive, and accountable with strong communication skills with an operator mindset.

Engagement Manager

Key skills