Presales Lead discovery and requirements analysis with bank’s decision-makers, digital banking teams, and technical stakeholders
Own and deliver high-impact presentations, product demonstrations, and solution workshops, tailored to each client's strategic priorities
Partner with Sales to shape deal strategy, define win themes, and drive opportunities from deal qualification to the closing
Collaborate with Product and Engineering teams to translate client needs into feasible solution designs, feeding market insights back into the roadmap
Develop and maintain presales collateral including solution briefs, RFP/RFI responses, and competitive positioning materials
Technical Support & Customer Success Provide exceptional technical support to banking customers according to SLA, both remotely and on-site
Support customers on software releases, installation, configuration, environment setup, and testing
Manage support tickets end-to-end, ensuring timely resolution through structured diagnosis, troubleshooting, and root cause analysis
Collect and analyse data to investigate reported issues using internal knowledge bases, documentation, database scripts, and targeted questioning
Deliver constructive, actionable feedback to Engineering and Product teams on bugs, performance issues, and product gaps
Document solutions and build out the knowledge base with technical notes and articles
Continuously deepen expertise across Meniga's product suite and financial data domain.

5+ years' experience in a presales, solutions engineering, or senior technical support role, ideally within fintech or banking technology
Degree in computer science or a related technical field
Strong understanding of digital banking, transaction data, or API-driven B2B platforms
Proficient in using AI tools (e.g. Claude, ChatGPT) to accelerate daily work, from research and content creation to troubleshooting and data analysis
Solid technical foundation, comfortable with SQL, .NET, Windows/IIS, Linux, Kubernetes, cloud infrastructure, networking, and security fundamentals
Fundamental understanding of how software operates and the ability to work from installation manuals and technical documentation
Proven ability to engage senior client stakeholders and lead complex, multi-stakeholder conversations
Excellent presentation, communication, and storytelling skills, comfortable in a room with C-level and VP-level audiences
Strong analytical and problem-solving skills with a structured approach to troubleshooting
Strong client-facing skills with experience providing customer technical support
Self-directed and organised, able to juggle presales opportunities and live customer issues across multiple accounts
Comfortable working in a fast-paced environment with multiple priorities
Ability to travel across the GCC region (up to 25% of the time)
Fluent in Arabic and English languages.

Presales & Support Manager, MENA

Key skills