Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations
Accurately process and manage customer transactions at the sales counter using the company’s computer system
Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs
Coordinate and schedule truck deliveries with precision
Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities
Collaborate with management and team members to communicate customer needs and special order material requests
Maintain a clean and organized work environment
Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service

Prior experience in a customer service or sales role is preferred
Experience in managing customer relationships with a focus on customer satisfaction, retention, and loyalty
Proficiency in basic computer operations and internet navigation
Experience or familiarity with point-of-sale systems and order entry procedures
Capability to handle physical demands, including lifting up to 50 lbs
Ability to work in varied conditions, including warehouses and outdoor environments
Willingness and ability to work overtime as needed during the peak season
Capability to pass a pre-employment background/drug test
Bilingual proficiency in English and Spanish (preferred)
Previous experience with irrigation or landscaping products (preferred)
Forklift operation experience/Current forklift certification (preferred)

Customer Service Associate

Key skills