Key skills
AICRMCommunication
About this role
Role Overview
- Take ownership of resolving moderately complex client issues
- Use sound judgment to troubleshoot problems, propose solutions, and follow through to resolution
- Proactively identify opportunities to enhance the client experience
- Support initiatives that increase client engagement, satisfaction, and loyalty
- Partner with internal teams to relay client insights
- Participate in cross-team projects that improve service delivery
- Identify inefficiencies in client experience workflows
- Create and maintain internal documentation, client-facing FAQs, and knowledge base articles
- Track and analyze key performance indicators (KPIs) related to client experience
- Stay informed about industry trends and evolving client expectations
- Bring fresh ideas to the team
Requirements
- Typically has Bach. +2-3 yrs; Masters +0 yrs
- Proficiency using AI tools skillfully
- Strong problem-solving and communication skills
- Experience using CRM systems and customer support platforms
- Ability to manage multiple priorities and work independently
- Passion for delivering outstanding client experiences.
Benefits
- hybrid and remote friendly culture
- company training and regional training
- internal documentation and knowledge base articles to support scalable service delivery