Manage client satisfaction of our enterprise clients through exceptional service resulting in client retention and expansion
Strategically drive adoption of specific products and features within the Phreesia solution, growing our footprint and ensuring maximum business benefits for the client
Grow revenue by identifying clients that have the opportunity for add on/upsell products, demonstrate those products, implement them, then present ROI
Master Phreesia’s technical product functionality to provide expert consulting on workflow and develop custom client solutions
Partner with client executives and key business leaders to present Executive Business Reviews remotely or onsite
Proactively address client risks based on product usage trends and key performance indicators to minimize churn
Collaborate with Phreesia teams, including Market Development, Support, Product Management, Client Services and Sales, to address customer issues
Resolve escalations, raising to senior leadership when appropriate
Be a client advocate while capturing client feedback and reporting and prioritizing requests to our Product Management team
Coordinate internal account team effort and develop best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
Own and drive change management process and actively help to gain buy-in from peers on new initiatives.
Requirements
Bachelor's degree required
6+ years experience in client success and/or account management with strategic or enterprise customers
SaaS or Healthcare Technology experience preferred
Experience generating opportunities and/or upselling to book of business required
Strong drive to grow current customers via add on, up sell, and expand activities
Confident, high energy, self-motivated, detail oriented, and a true team player
Ability to prioritize multiple demands in a fast-paced and dynamic environment
Ability to work with customers to understand their needs and develop custom solutions
Superior leadership, influence, interpersonal communication, presentation, meeting facilitation, and telephone skills
Skilled at anticipating and solving problems
Ability to own and drive internal process improvement initiatives.
Benefits
100% Remote work + home office expense reimbursements
Competitive compensation
Flexible PTO + 8 company holidays
Monthly reimbursement for cell phone + internet + wellness
100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada
Variety of insurance coverage for people (and pets!)
Continuing education and professional certification reimbursement