Lead the operational and business performance of all Summerset villages across the Wellington and Otago regions
Partner with Village Managers to deliver operational business plans that lift performance and resident satisfaction
Ensure villages maintain high standards of presentation, service quality, staffing, and risk management
Support the development and establishment of new villages and ensuring resident needs are prioritised in service and design decisions
Build relationships across the health sector to support care related sales and admissions
Lead, coach and develop a team of Village Managers, fostering a high performance, inclusive culture
Work with Clinical teams to ensure high-quality care delivery and compliance with regulatory requirements
Lead or contribute to cross-functional projects across sales, property, development, marketing, and clinical functions
Promote a zero-harm culture and ensuring health and safety expectations are upheld across your portfolio

Experience leading operational performance across a multisite environment
Confidence in coaching, supporting, and developing leaders
Excellent written and verbal communication skills, including report writing and facilitation
Strong stakeholder management capability, ideally with knowledge of or exposure to the health sector
Strong problem-solving skills and a continuous improvement mindset
Financial literacy and operational planning skills

Flexible working hours
Free Southern Cross health insurance (covering up to 75% of GP, dental, physio, and more)
Professional development and career progression opportunities tailored to you
Birthday leave

Group Operations Manager

Key skills