Act as the main point of contact for clients, ensuring delivery of exceptional customer service and tailored home care solutions
Build and maintain meaningful relationships with clients and their families to understand their goals, preferences, and individual needs
Conduct comprehensive assessments and develop personalised care plans that support client independence and wellbeing
Ensure that clients and their families feel well supported during times of temporary coverage by this roving CCM role
Monitor service delivery through regular communication, care plan reviews, and client feedback to ensure satisfaction and high standards
Collaborate with Registered Nurses and Allied Health professionals to coordinate care for clients with complex needs
Work closely with internal teams to ensure services are delivered efficiently and meet client expectations
Support workforce planning by contributing to the recruitment and matching of suitable care workers

Current National Police Check (ACIC accredited), stating suitability to work in aged care or with vulnerable persons
Strong communication and relationship-building skills with a customer-first approach
Ability to quickly build rapport with new clients while adapting to different teams
Proactive and results-driven, with the ability to meet business targets and deadlines
Solid understanding of the Home Care and broader health services environment
Experience in a customer-focused service business
Strong competency in MS Office and CRM systems
Ability to work independently while contributing effectively as part of a wider team

Customer Care Coordinator

Key skills