Key skills
CRMAgileLeadershipStrategic PlanningBudgetingCommunicationSales
About this role
Role Overview
- Lead and inspire a growing network of retail stores and Boutique Managers
- Ensure Dior standards are upheld through exceptional client experience
- Drive and achieve sales targets and other KPIs by door
- Recruit and elevate boutique talent
- Filter communication between retail teams and corporate
- Support new store openings
- Contribute to strategic planning for Dior’s direct to retail channel
- Oversee recruitment, onboarding, and development of boutique teams
- Build boutique team bench strength through career development and succession planning
- Nurture the boutique community, fostering an inclusive and collaborative environment
- Partner with HR to uphold performance management guidelines
- Partner with Retail Innovation and Excellence to build out and host retail leadership meetings (weekly, monthly, annually)
- Monitor store KPIs, identify opportunities, and partner with boutique leadership to implement action plans to exceed targets
- Manage by-door P&Ls, aligning resources with budgets and performance
- Participate in budgeting and strategic development, boutique by boutique
- Stay informed of market and competitor trends, share consolidated intel with relevant cross-functional teams
- Support omni-channel growth strategy: collaborate with Field, Operations, CRM, and IT teams to ensure a seamless experience
- Manage and support multiple boutique openings per year.
Requirements
- 5+ years managing multiple US-based boutiques at once
- Luxury beauty or fashion boutique experience a plus
- Proven track record of launching new store openings with experience building, implementing, and iterating on new processes from the ground up
- Strong commercial leadership, communication, organizational, presentation, and follow-through skills
- Strong interpersonal skills with an emphasis on building partnerships, managing conflict, and influencing others
- Ability to motivate people, instill accountability, and achieve results
- Proven record in coaching and developing people to improve performance and achieve professional goals
- Experience in results-oriented, high-growth environments with agile, resourceful capabilities
- Strong knowledge of KPIs, P&L management, and operational standards
- Experience with operations systems a plus.
- Candidate must be available to work in New York City.