Key skills
ERPSaaSLeadershipNegotiationAccount Management
About this role
Role Overview
- Lead and scale a growing global Account Management team.
- Build a disciplined, data-driven expansion engine that drives Net Revenue Retention and predictable recurring revenue growth.
- Own Gross Retention and Net Revenue Retention performance.
- Build structured expansion motions, including account-based plays.
- Identify churn & contraction risk early using usage/adoption signals, support trends, and relationship mapping.
- Lead complex renewals and expansion deals directly as needed (commercial strategy, negotiation, executive alignment).
- Set clear performance expectations tied to measurable outcomes.
- Coach on executive level commercial conversations and value positioning.
- Implement scalable QBR and strategic account planning frameworks.
- Partner with HR and compliance teams to ensure alignment with internal policy and applicable employment regulations.
Requirements
- 8+ years of experience in Account Management or Revenue leadership within SaaS
- Proven track record of driving upsell, cross sell, and renewal revenue
- Experience scaling teams in a high growth environment
- Strong forecasting discipline and revenue operations mindset
- Executive presence with mid market or enterprise customers
- Knowledge of employment law and regulatory compliance best practices
- Experience in ERP, manufacturing, or vertical SaaS preferred.
Tech Stack
- ERP
Benefits
- Accessibility & Work Environment: INNERGY is committed to providing an inclusive and accessible work environment.
- We support reasonable workplace adjustments for individuals with disability in accordance with applicable Australian laws.
- INNERGY is committed to supporting employee wellbeing, flexibility, and a safe working environment across all regions.