Key skills
Communication
About this role
Role Overview
- Manage and support customer accounts 📊
- Handle renewals and upsells to drive customer growth 💡💰
- Provide product insights to help customers maximise value 📈
- Build strong relationships and encourage customer advocacy through testimonials 🗣️
- Stay organised and proactive in managing multiple accounts efficiently 📅
Requirements
- Hard Skill
- Customer service – Deliver excellent service to customers 🤝
- Problem-solving – Resolve issues independently and effectively 🧠
- Organisation – Stay organised while handling multiple tasks 📅
- Commercial – Display a strong commercial aptitude for renewals and upsells 💼💰
- Soft Skills
- Communicator – Clear and confident communication with customers 🗣️
- Emotional intelligence – Recognise and respond to customers' emotions 💖
- Confidence – Handle challenges and conflict with self-assurance 💪
- Autonomy – Work independently with minimal supervision 🌱
Benefits
- Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring
- 24 days holiday + Bank Holidays + your birthday off 🎉
- £1200 annual benefits allowance (ThanksBen, from month 2)
- Early finish Fridays (16:00)
- Yearly company retreat (this year to Italy)
- Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to MoreHappi coaching
- Company socials, quarterly team socials Free Monday lunches
- Nursery workplace benefit scheme (Yellownest)
- Option to lease an electric car through Electric Car Scheme
- Celebrated Zinc anniversaries 🥳