Account Manager

Meltwater is seeking an attentive Account Manager with experience in serving SaaS customers to join their dynamic team. In this role, you will manage, renew, and drive growth for valued accounts while nurturing client relationships and maximizing their potential.

Responsibilities:

• Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team
• Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams
• Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth
• Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives
• Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions
• Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements
• Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction
• Monitor customer usage patterns to inform strategic renewal and product expansion approaches
• Implement proactive sales processes to effectively counter competitive threats during renewal negotiations