Develop and strengthen relationships with decision makers and influencers in the customer organization and drive penetration in various functions
Identify opportunities of growth in the account and lead account strategy and planning
Responsible for using knowledge of key client challenges to seek new opportunities for increased revenue, proactively driving these internally and presenting them to the client
Lead proposal development, negotiation and commercial terms for deals
Push for higher value/value added services and solutions to the customer in line with Ziffity’s offerings
Act as the main point of contact for clients (with support from offshore Project Manager)
Support the solutions teams with customer perspectives and competitive intelligence to develop new solutions
Be driven to achieve the annual revenue targets
Maintain a no-due status on all client payments

15-20 years of experience in IT Services industry with solid background in IT Delivery for the most part and the recent years in Account Management
Strong knowledge of global delivery model and methodologies
Ability to present and interact at Cxo levels, and have consultative sales capability
Ability to work and collaborate across other teams in various service lines and anchor together for the account
Demonstrated ability to drive exponential pipeline growth within accounts
Knowledgeable in multiple technical areas, specifically Digital solutions, Cloud & DevOps would be a plus
Superb attention to detail and organization skills
Outstanding interpersonal, written and presentation skills
Under graduate degree or post-graduate degree in Computer Science or related field

Account Manager – IT Services

Key skills