Account Manager – Administration

Role Overview

• Own the digital onboarding of new partners (hostels and hotels) onto the platform.
• Set up partner accounts, including property listings, descriptions, and image uploads.
• Guide partners through the onboarding process by providing walkthroughs and training on the platform.
• Act as the primary support contact for partners during onboarding and early usage.
• Coordinate with the development team to ensure API integrations are functioning properly.
• Assist with customer service inquiries from partners.
• Coordinate the distribution of onboarding materials such as signage and partner collateral.
• Provide general business administration support, including:
• Inbox management
• Internal task follow-ups
• Maintaining operational trackers
• Coordinating with internal teams and suppliers
• Preparing simple internal reports and summaries.

Requirements

• Strong organizational and administrative skills
• Partner relationship management
• Attention to detail
• Ability to coordinate across technical and operational teams
• Strong written and verbal communication skills

Benefits

• You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
• You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
• You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
• You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
• You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact.