Be your clients’ go-to champion, driving their success and building strong relationships.
Host engaging check-ins and recommend creative campaigns to boost sales and engagement.
Master the platform to train clients, drive adoption, and track impactful results.
Dive into client goals, offering tailored campaign strategies that deliver.
Lead strategic QBRs to align on performance and future plans.
Guide clients through every stage—onboarding, adoption, and ongoing support—ensuring a seamless experience.
Spot growth opportunities by anticipating client needs and uncovering upsell potential.
Drive retention and renewals with proactive support and value-driven insights.
Collaborate with sales to shine in the pre-sales stage with prospective clients.

2-3 years of customer success or client account management experience in B2B SaaS companies
Capability to successfully manage and develop a book of accounts across multiple brands.
Impeccable verbal, written communication, presentation and articulation skills with attention to detail
Natural relationship and rapport builder
the ideal candidate has empathy for the client, and can “read a room”
Strong time management and problem solving skills. Ability to prioritize and triage competing priorities and maintain focus on successful delivery of client projects
Consistent success applying best practices to achieving high client renewal, retention rates, and upsells.
Good balance between a longer-term strategic thinker coupled with more short-term milestones that advance the company towards the longer-term goals
Highly analytical and data-driven, but also a creative problem solver and innovator.
Ability to influence cross-functional teams and individuals without direct authority.
Ability to make thoughtful, actionable recommendations and quickly build consensus
Entrepreneurial, creative, resourceful, self-starter in fast-paced environment.
Strong sense of accountability and ownership
Able to travel 15-20%
Bachelor’s degree in Business or Marketing, or a related field

Customer Success Manager

Key skills