Client Records and Billing Support Specialist

Role Overview

• Maintain accurate and up-to-date client records within internal systems
• Audit files for completeness and compliance and coordinate document collection as needed
• Ensure proper organization and accessibility of client records and documentation
• Assist with insurance verification and perform ongoing eligibility and benefit checks, including routine Medicaid verification
• Support claims tracking, follow-up, and payment posting processes
• Help monitor aging reports and flag claims requiring follow-up
• Assist with preparation, submission, and tracking of authorizations
• Maintain accurate records of authorization timelines, renewals, and documentation
• Provide cross-functional support across billing, authorization, and intake workflows
• Assist with maintaining tracking tools and internal documentation
• Communicate professionally with insurance representatives, staff, and families
• Ensure compliance with HIPAA, payer requirements, and organizational policies

Requirements

• High school diploma or equivalent
• 1–2 years of experience in healthcare administration, insurance, billing, or related field
• Working knowledge of medical insurance terminology and processes
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Effective written and verbal communication skills
• Experience with EMR systems, billing platforms, or clearinghouse tools
• Bilingual in Spanish

Benefits

• Comprehensive health, dental, and vision insurance
• Paid time off and holiday pay
• 401(k) with employer match
• Opportunities for growth and cross-training within Revenue Services
• Supportive, team-oriented work environment