Support the COO in strengthening operational governance across myPOS’ regulated European payments business
Develop and deliver the firm’s Operational Resilience programme, maintaining the Operational Resilience framework, policies and annual Board-approved programme
Coordinate Operational Resilience scenario testing, including identification and remediation of vulnerabilities across critical services delivery capabilities
Ensure the firm’s Operational Resilience and ICT governance frameworks remain aligned with Digital Operational Resilience Act (DORA) requirements
Own the firm’s BCM framework, including policies, business impact analyses, risk assessments, operational playbooks, testing, action plans, and training
Monitor incidents, prepare regulatory reporting assessments, and manage post-incident reviews
Ensure alignment of the Operational Resilience, DORA and BCM frameworks with the firm’s Enterprise Risk Management Framework and Risk Register
Ensure timely, accurate and complete production and delivery of regulatory reporting to authorities
Design and implement operational dashboards and analytics frameworks to provide insights into operational performance, risk indicators and resilience metrics
Provide operational governance oversight of IT and Information Security teams

3-5 years’ experience in technology operations, operational risk, resilience, or operational governance roles within financial services or fintech
Strong understanding of Operational Resilience, DORA, BCM and regulatory expectations within environments supervised by regulators such as the CBI and FCA
Strong analytical skills with practical experience of SQL or similar data interrogation tools, and operational dashboards using Power BI or similar data visualisation tools
Pragmatic and informed interest in use of AI tools to enhance reporting and analytics
Experience of card acquiring, card issuing and payments is a strong advantage
Proven ability to work effectively with senior stakeholders
Excellent written communication and presentation skills, including preparation of materials for senior management and Board reporting
A structured and disciplined approach with the ability to manage multiple priorities, escalate risks appropriately and meet regulatory deadlines
Strong interpersonal skills and the ability to collaborate effectively across operations, technology and control functions

Operations Governance & Resilience Manager

Key skills