Apprenticeship – Marketing Customer Relations Specialist

Role Overview

• As part of our Marketing focus (Évidence Habitat), you will provide support on customer relations, satisfaction and consumer services.
• Within a dynamic team, our future apprentice will be able to develop through the following tasks:
• Co-designing in-store events and creating briefs
• Developing the Relational Engagement Plan for our in-store "Espace Pause"
• Contributing to the development of Weldom's customer relationship strategy and the deployment of initiatives (chatbot, Instaply, DIY workshops...)
• Analyzing customer feedback/verbatims by business area to improve customer satisfaction
• Creating new customer surveys to enhance the in-store customer experience

Requirements

• You are completing a Master's degree at a business school or university, specializing in Marketing / Communication / Digital.
• You demonstrate rigor, organization and leadership to successfully carry out your projects.
• You are recognized for your creativity and curiosity.
• Finally, you are proficient with office tools (notably Google Suite).

Benefits

• Profit-sharing and employee bonus schemes
• Flexible working hours
• Remote work: 8 days per month
• Company restaurant
• Employee social and cultural committee (CSE)
• Opportunity to become a shareholder in our group
• Company contribution to certain transport costs (75%)
• Assistance with housing search (via Action Logement)
• On-site electric vehicle charging station
• Concierge services