Operations Associate Manager – MDEA

Role Overview

• Lead day-to-day operations of a residential utility energy efficiency program, ensuring consistent, high-quality program delivery, regulatory compliance, and a positive end-to-end customer experience.
• Oversee and manage the customer participation process, including the tracking, monitoring, and review of submitted projects.
• Provide operational leadership to internal teams and participating subcontractors, including coordinating assignments, resolving escalated operational issues, and ensuring adherence to program requirements, timelines, and quality standards.
• Establish and maintain clear, proactive communication across subcontractors, customers, customer care, and internal teams by setting operational expectations, addressing escalated inquiries, clarifying program rules, and removing barriers to participation.
• Partner closely with Customer Care to investigate, manage, and drive customer and contractor issues through resolution, ensuring timely follow-up and consistent customer experience.
• Lead quality assurance and quality control (QA/QC) activities, including oversight of inspections, review of findings, implementation of corrective actions, and coordination with subcontractors to ensure continuous improvement and compliance.
• Drive operational and process improvement initiatives by evaluating workflows, identifying gaps or risks, and implementing enhancements to efficiency, data accuracy, quality control, and customer satisfaction.
• Ensure program documentation, records, and tracking systems are accurate, organized, and maintained in compliance with utility, regulatory, and internal requirements.
• Support broader organizational and program objectives by performing additional managerial and operational duties as needed.

Requirements

• Bachelor’s degree in Energy, Communications, Environmental Studies, Business Administration, or a related field; equivalent experience may be considered (one year of experience may substitute for one year of education).
• Must be a New Jersey resident and reside within the state of New Jersey.
• Minimum of 5 years of professional experience, preferably supporting energy efficiency or demand response programs, or working on consulting projects for utilities, state or local governments, or nonprofit organizations.
• Demonstrated experience serving as a project coordinator or project lead, overseeing projects across multiple phases—from intake and review through execution, quality control, and closeout.
• Proven ability to direct and coordinate cross-functional teams to review project scope, documentation, and deliverables, ensuring alignment with program requirements, timelines, and quality standards.
• Experience managing multi-phase project workflows, including tracking progress, identifying risks or bottlenecks, escalating issues as needed, and driving projects to timely resolution.
• Strong background in reviewing and approving project documentation across phases to ensure accuracy, completeness, and compliance with internal, client, or regulatory requirements.
• Ability to lead team meetings, assign work, and provide guidance to ensure consistent execution and accountability across concurrent projects.
• Strong proficiency in Microsoft Office applications, including Word, PowerPoint, Outlook, and Excel.
• Valid driver’s license with a clean driving record.
• Ability to travel up to 10%, including occasional overnight travel for client meetings, training, and program events (mileage reimbursement provided).

Benefits

• Medical, dental and vision health insurance
• 401k
• Paid time off and paid holidays
• Wellness Reimbursement
• Professional Development Reimbursement
• Great company culture with outstanding growth opportunity