Lead day-to-day operations of a residential utility energy efficiency program, ensuring consistent, high-quality program delivery, regulatory compliance, and a positive end-to-end customer experience.
Oversee and manage the customer participation process, including the tracking, monitoring, and review of submitted projects.
Provide operational leadership to internal teams and participating subcontractors, including coordinating assignments, resolving escalated operational issues, and ensuring adherence to program requirements, timelines, and quality standards.
Establish and maintain clear, proactive communication across subcontractors, customers, customer care, and internal teams by setting operational expectations, addressing escalated inquiries, clarifying program rules, and removing barriers to participation.
Partner closely with Customer Care to investigate, manage, and drive customer and contractor issues through resolution, ensuring timely follow-up and consistent customer experience.
Lead quality assurance and quality control (QA/QC) activities, including oversight of inspections, review of findings, implementation of corrective actions, and coordination with subcontractors to ensure continuous improvement and compliance.
Drive operational and process improvement initiatives by evaluating workflows, identifying gaps or risks, and implementing enhancements to efficiency, data accuracy, quality control, and customer satisfaction.
Ensure program documentation, records, and tracking systems are accurate, organized, and maintained in compliance with utility, regulatory, and internal requirements.
Support broader organizational and program objectives by performing additional managerial and operational duties as needed.
Requirements
Bachelor’s degree in Energy, Communications, Environmental Studies, Business Administration, or a related field; equivalent experience may be considered (one year of experience may substitute for one year of education).
Must be a New Jersey resident and reside within the state of New Jersey.
Minimum of 5 years of professional experience, preferably supporting energy efficiency or demand response programs, or working on consulting projects for utilities, state or local governments, or nonprofit organizations.
Demonstrated experience serving as a project coordinator or project lead, overseeing projects across multiple phases—from intake and review through execution, quality control, and closeout.
Proven ability to direct and coordinate cross-functional teams to review project scope, documentation, and deliverables, ensuring alignment with program requirements, timelines, and quality standards.
Experience managing multi-phase project workflows, including tracking progress, identifying risks or bottlenecks, escalating issues as needed, and driving projects to timely resolution.
Strong background in reviewing and approving project documentation across phases to ensure accuracy, completeness, and compliance with internal, client, or regulatory requirements.
Ability to lead team meetings, assign work, and provide guidance to ensure consistent execution and accountability across concurrent projects.
Strong proficiency in Microsoft Office applications, including Word, PowerPoint, Outlook, and Excel.
Valid driver’s license with a clean driving record.
Ability to travel up to 10%, including occasional overnight travel for client meetings, training, and program events (mileage reimbursement provided).
Benefits
Medical, dental and vision health insurance
401k
Paid time off and paid holidays
Wellness Reimbursement
Professional Development Reimbursement
Great company culture with outstanding growth opportunity