Key skills
Communication
About this role
Role Overview
- Install, support, troubleshoot, repair, and maintain all Intuitive products in their assigned territory
- Ensure all service agreements and warranty obligations are fulfilled and exceeding customer expectations
- Perform all types of scheduled maintenance activities for your assigned territory including system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades
- Troubleshoot, diagnose, and repair all Intuitive products and associated equipment within your specified territory
- Coordinate and perform system and hardware delivery and installation
- Complete all administrative duties, including but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc.
- Maintain all Intuitive provided items to include; issued tooling, calibrated tool sets, employee vehicle, laptops, iPads, and any other company owned or issued assets
Requirements
- A university or college degree in science or technical engineering or 2-4 years equivalent work experience
- Strong written and oral communication skills in the Market’s local language(s) and English
- Good interpersonal skills
- Strong administrative and record keeping skills
- Knowledge of Operating Room protocol preferred
- Track record of solid customer relationships with Surgeons and Hospital staff preferred
- Proven ability to independently troubleshoot complex electro-mechanical systems
- An ability to travel up to 30-50%, dependent upon account distribution and region
Benefits
- Equal Employment Opportunity Employer
- Professional development courses