Key skills
CommunicationPresentation Skills
About this role
Role Overview
- Install, support, troubleshoot, repair, and maintain all Intuitive products in the assigned territory
- Perform all types of scheduled maintenance activities including system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades
- Troubleshoot, diagnose, and repair all Intuitive products and associated equipment in accordance with procedures
- Coordinate and perform system and hardware delivery and installation
- Complete all administrative duties, including Spare parts inventory and Field Activity Reports
- Maintain all Intuitive provided items
- Support Intuitive teams as required to facilitate company objectives
- Provide feedback to HQ and take part in continuous improvement projects
Requirements
- A university or college degree in science or a technical engineering or equivalent or 5 years equivalent work experience or 3 years experience and a Master’s degree
- Strong written and oral communication skills in the Market’s local language(s) and English
- Strong interpersonal skills
- Strong technical knowledge of Intuitive Surgical products, with time served
- Teaching and presentation skills
- Strong administrative and record keeping skills
- Knowledge of Operating Room protocol preferred
- Track record of solid customer relationships with Surgeons and Hospital staff preferred
- Proven ability to independently troubleshoot complex electro-mechanical systems
- An ability to travel up to 50-70%, dependent upon account distribution and region
Benefits
- Employees can work remotely
- Flexibility in work arrangements