Senior Business Support Specialist

Role Overview

• Manage communication within the department and with other departments, and coordinate external customer communication, ensuring professionalism, timeliness, and high content quality.
• Align and maintain the overall communication plan, including regular meetings, reporting cycles, and stakeholder communication.
• Increase communication standardization, reducing non-standard or individual communication formats.
• Organize and coordinate town halls, leadership meetings including scheduling, input collection, presentation preparation agendas, recording meetings and providing minutes to the audience.
• Plan, manage, and publish weekly, monthly, quarterly, and annual reports according to the communication plan and defined timelines.
• Gather reporting input, ensure consistent formatting, manage approvals, and publish via defined channels.
• Maintain templates and ensure use of standardized formats across the department.
• Manage, publish and communicate monthly articles (“News Flash”).
• Create and maintain e-mail distribution lists for the unit and leadership teams.
• Create, maintain and update templates for reporting, presentations, and other standardized documents.
• Compliance with internal regulations, procedures, law and managers orders, including labor regulations, regulations on remuneration and other internal regulations in the company, including company’s intellectual property protection.
• Behaviors and attitudes consistent with the values of DSV.
• Professional skills development by participation in training and constant self-education.

Requirements

• Bachelor's Degree in Communications, Business Management, or related field required.
• Common understanding of IT processes and IT organization.
• Strong communication skills across written, verbal, and visual formats.
• Proficiency in MS Office (Word, PowerPoint, Teams), reporting formats, SharePoint, and template management.
• Ability to coordinate diverse stakeholders and manage deadlines.
• Experience in editorial processes (articles, reports, presentations).
• Fluent in written and spoken English at a professional, close to native, level.
• Highly self-reliant, proactive, and capable of working with minimal supervision.
• Fast learner with strong analytical and problem-solving abilities.
• Ability to work independently with minimal supervision.

Tech Stack

• Flash

Benefits

• Sharing the costs of sports activities
• Private medical care
• Sharing the costs of language classes
• Sharing the costs of professional training and courses
• Life insurance
• Integration events
• Corporate gym and sports teams
• Coffee / tea
• Employee parking space
• Extra social benefits
• Holiday funds
• Christmas gifts
• Employee referral program
• Charity initiatives
• Bicycle parking
• Modern, ergonomic office
• Yoga in the office