Key skills
CommunicationTime ManagementNegotiationRemote WorkAccount Management
About this role
Role Overview
- Develop and maintain strong, long-term relationships with clients and key individuals on the client's side
- Understand client business specifics and how it operates
- Monitor and forecast key metrics related to payment operations
- Create a development plan and strategy for clients
- Collaborate with both the team and key personnel from the client's side to identify potential issues and propose effective solutions
- Collaborate with other departments, such as PSP BizDev, Tech team, and BAM
- Effectively communicate client requirements to other teams
- Identifying opportunities for improvement in account management processes and implementing changes to improve efficiency and effectiveness.
Requirements
- Prior experience of at least 2 years in establishing and managing client relationships
- Strong communication, negotiation, and analytical skills
- Excellent knowledge of Russian; Proficiency in business English at an advanced level (B2)
- Thorough knowledge of the IT industry and its major processes
- Time management skills
- Willingness to learn and develop professionally continuously, keeping up-to-date with the latest best practices.
Benefits
- Full-time remote work opportunities and flexible working hours
- Private insurance
- Additional 1 Day Off per calendar year
- Sports program compensation
- Comprehensive Mental Health Programme
- Free online English lessons with a native speaker
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events.