Take proactive ownership and oversee the success of a designated portfolio of strategic ELSA customers
Collaborate closely with the Sales team to devise tailored account strategies for individual customers
Craft personalized success plans for each assigned client aimed at fostering ELSA product adoption, expansion, and loyalty
Lead the onboarding and implementation process for new clients
Forge and sustain trusted advisor relationships at the executive level
Engage with internal stakeholders to drive collaborative success
Collaborate with the global team in developing internal and customer-facing processes, initiatives, and materials

Fluency in English, and preferably proficiency in another language (Chinese or Korean or Thai is a plus)
Over five years of experience in B2B customer success, account management, consulting, or sales, with a preference for SaaS exposure
Strong inclination towards continuous learning and possess a curious, lifelong learning mindset
Interest in growing a market and developing personnel
Prior experience collaborating with intricate organizational structures and large enterprises
Capable of cultivating and maintaining trustworthy relationships with key decision-makers
Understanding how to team with Sales to drive retention and upsells
Exceptional verbal and written communication abilities
Adeptness in project management and time management.

12 days Annual leave
1 Birthday leave
1 Christmas leave
Premium health insurance (Generali) and annual health check-up to keep you in top shape
Full social insurance
Free ELSA Premium courses to polish your language skills
Annual company trips and quarterly happy hours work hard, play hard!

Account Management Manager

Key skills