Supporting client relationships by assisting with daily account activities and ensuring timely delivery of services
Compiling coverage monitoring analysis and producing ad-hoc reports focusing on different aspects of strategies implemented by the clients and cross-checking KPI results
Double checking and enriching data accordingly to a specific project for analysis delivery
Creating best of coverage book by choosing and cleaning web images
Designing and presenting market overview analyses dedicated to the clients’ performance against key competitors
Supporting clients with their day-to-day activities, including alert settings and updates on their Print, Web, and Social platforms
Delivering customer enablement training for best practice use of the DMR tools and platforms
Annually updating information for monitored publications in multiple countries

Previous experience in customer-facing roles
Ability to perform within a fast-paced, multi-priority setting
Customer-first mentality; ability to empathize and build customer loyalty
Strong critical thinking, analytical, and complex problem-solving skills
Highly motivated, “do-er” with a strong sense of collaboration, ownership, urgency, and drive
Extra Credit: Experience working in the Fashion, Luxury or Beauty industry
Exposure to global customers and an understanding of international markets
Experience with delivering on-site training and webinars strongly preferred

Junior Account Manager

Key skills