Lead end-to-end delivery of customer engagements from scoping through execution and renewal.
Serve as the primary contact for client stakeholders while managing cross-functional teams to ensure on-time, in-scope delivery aligned to business outcomes.
Own engagement plan including scope, timelines, milestones, dependencies, and resources
Coordinate cross-functional teams (Solution Architects, Data Engineers, Product, Support)
Implement delivery governance: RAID logs, status reports, change control, communication plans
Ensure quality project artifacts: charters, SOWs, status decks, runbooks, handover documentation
Identify upsell/cross-sell opportunities with Sales and Customer Success
Define and track value metrics: adoption, performance, time-to-value, business impact

Bachelor's degree in Business, Engineering, Computer Science, or related field
7+ years in consulting, professional services, or program/project management with enterprise customers
Proven track record leading complex, multi-stakeholder implementations (SaaS, data/analytics, AI/ML, MarTech/CDP)
Strong stakeholder management with clear, confident communication skills
Expertise in project management: planning, estimation, risk management, governance
Experience owning SOWs, budgets, and profitability for services engagements
Excellent presentation skills; ability to translate technical topics into business language
Experience in global, cross-functional environments across time zones

Our Dedication to You: We value and promote diversity, equity, inclusion, and belonging in all aspects of our business and at all levels. Success comes from acknowledging, welcoming, and incorporating diverse perspectives. Diverse representation alone is not the desired outcome. We also strive to create an inclusive culture that encourages growth, ownership of your role, and achieving innovation in new and unique ways. Your voice will be heard, and we will help amplify it.

Engagement Manager

Key skills