OTC – Sales Order Processing, Executive/Senior Executive

Role Overview

• Receive and process sales orders accurately and efficiently using the company's sales management system
• Coordinate with the NEC, Invoicing Processing team, collections and credit management team
• Review orders received from Retained Organization (RO) for accuracy as per pre-defined format
• Perform technical, commercial and administrative validation on a customer order
• Record daily volumes, rejections, exceptions, and quality-checks in timely manner
• Enter order details into the system database
• Process orders as per standard operating procedure within defined Turn Around Time (TAT)
• Coordinate with RO to understand any discrepancies on order details
• Create order fulfilment tracker and document relevant details to support order monitoring activities
• Primary point of contact for order processing related queries
• Respond to queries in a timely and accurate manner
• Coordinate with relevant stakeholders to complete tasks assigned by RO or team lead

Requirements

• Strong knowledge of OTC Sales Order operations
• Working knowledge of SAP Finance module
• Experience in shared services/customer facing environment
• Understanding of standard operating procedures
• Knowledge of system, applications, operating tools, metrics and excel
• Good communication skills, plus good verbal & written presentation skills
• Flexibility to work within a high growth, rapidly changing environment
• Ability to self-motivate and initiate change
• Ability to work with colleagues at all levels
• Education: Postgraduate (B. Com/Honors) or a bachelor’s degree with relevant experience in OTC Operations.
• Executive
• Graduate with 2 to 4 years of experience
• Sr Executive – Graduate with 4 to 6 years of experience

Benefits

• Employees can work remotely
• Flexibility to work within a high growth, rapidly changing environment
• Undergo relevant training to ensure apt knowledge transfer