Provide operational and technical support for business-critical applications, ensuring maximum availability
Respond to incidents and urgent issues, including after-hours support when required
Support applications including Oracle Integration, SOA/WLI/OSB, TOMCAT, Navis SN4, CAMCO, and Oracle SQL Reporting
Perform routine system monitoring, maintenance, and application server management
Assist with software deployments, upgrades, and configuration across production, test, and DR environments
Collaborate with internal teams and vendors to resolve issues and maintain strong stakeholder relationships
Support functional requirement gathering, solution design, integration, and documentation
Assist with user acceptance testing, data conversion, and post-implementation support

Tertiary qualification in IT or related field; ITIL Foundation (desirable)
4 years’ experience in application support and operational maintenance
Hands-on experience with Oracle SOA, TOMCAT, SQL, or similar applications
Experience with deployments, upgrades, patching, and server administration (Linux/Windows)
Familiarity with ticketing systems (ServiceNow, Jira) and knowledge management
Strong problem-solving, analytical, and prioritisation skills
Effective communication and teamwork; ability to collaborate with infrastructure and network teams
Basic understanding of XML, SOAP, or EDI messaging (desirable)

Application Integration Analyst – Support

Key skills