Provide primary technical support and ongoing maintenance to ensure systems run smoothly and efficiently
Work closely with stakeholders to gather and define requirements for system enhancements
Assist with application upgrades, releases, and patching activities, including after-hours deployments
Collaborate with infrastructure, vendors, and internal teams to resolve issues and improve system performance
Partner with business stakeholders to gather requirements, prioritise enhancements, and deliver effective solutions

Tertiary qualification in IT or related field; ITIL Foundation (desirable)
5 plus years’ experience in application support within enterprise environments
Strong experience in application maintenance, testing, and BAU support, with exposure to project work
Intermediate skills in Groovy, Java, and Shell scripting
Solid knowledge of Windows/Linux system administration and application environments
Experience with tools such as SVN and JIRA; exposure to Kafka/Apache (desirable)

24/7 support, maintenance, and monitoring of business-critical applications to ensure high availability across all sites
Deliver remote and onsite technical support, including after-hours incident response
Ensure adherence to ITIL processes (incident, problem, and change management) and organisational standards
Maintain documentation, share knowledge, and promote best practices across application support

IT Applications Analyst – Support

Key skills