Lead end-to-end delivery of cross-functional priority projects
converting ambiguous briefs into clear plans, owners, milestones, and decisions.
Run project governance including timelines, RAID logs, and escalation paths, keeping momentum high and blockers surfaced early.
Support the CEO and SLT through the PMO, maintaining alignment on sequencing, interdependencies, and business priorities.
Own onboarding and integration of external partners
from scoping through to live
with clear measurement frameworks and working rhythms.
Maintain an active presence across both sites to ground delivery in operational reality and frontline feedback.
Build lightweight but disciplined delivery standards
project charters, status updates, and post-implementation reviews.
Ensure work is fully operationalised into BAU, with documented processes and clear ownership.

A proven track record delivering complex, cross-functional projects in a fast-paced DTC, eCommerce, or consumer services environment.
Strong programme management fundamentals: scoping, planning, governance, stakeholder management, and execution discipline.
Ability to work credibly across commercial, operational, and technical stakeholders.
Strong written communication: concise updates, decision capture, and exec-level reporting.
Formal PM qualification (PRINCE2, APM, PMP, or Agile equivalent)
though proven delivery in complex environments is valued above certificates.
Experience spanning fulfilment, customer operations, and growth teams.
Experience onboarding and integrating external partners and agencies.
Familiarity with PMO-style operating models, with the judgment to keep governance outcome-focused and free of bureaucracy.
Comfortable operating close to leadership in a high-trust, high-pace environment.

Business Operations Project Manager

Key skills