Manage the IT Infrastructure and Operations team.
Ensure continuity of technology operations in stores.
Maintain close relationships with store managers.
Lead technology infrastructure projects.
Serve as the technology focal point for store operations, application monitoring, and information security.
Ensure enforcement of information security policies and best practices.
Ensure governance of infrastructure processes.
Ensure the use of agile methodologies in project management.
Manage the department budget (CAPEX and OPEX).
Coordinate and manage technology vendors and partners.

Proven experience managing technology teams.
Experience managing infrastructure projects in retail environments, distribution centers, stores, or industrial settings.
Experience supporting and operating store systems (POS, payment methods, connectivity, and equipment).
Experience providing help desk support for corporate environments.
Experience monitoring applications, infrastructure, and critical services.
Knowledge of cloud architecture and support for cloud environments.
Knowledge of information security best practices.
Familiarity with IT service management best practices (ITIL).
Experience with agile methodologies (Scrum, Kanban, or similar).
Strong communication skills and the ability to build relationships with business areas, especially store operations teams.

IT Infrastructure and Operations Manager

Key skills