Deliver eBL onboarding, training, and client support after contract signing
Guide users through full eBL workflows and ensure correct operational procedures
Provide functional and operational support to agri-trading firms, vessel carriers, banks, and agents
Maintain communication with clients across regions and gather feedback for improvements
Handle first-line eBL issues, perform triage, and escalate when needed
Create and maintain user guides, knowledge base content, and troubleshooting documentation
Maintain deep understanding of client solutions and meet KPI

Excellent English communication skills (at least C1 level)
2–4 years of experience in customer success, trade operations, digital adoption, or similar operational roles
Direct B2B experience working with enterprise-level customers
Hands-on experience with bulk shipping, agricultural commodity trading, logistics/supply chain, or trade execution workflows
Strong interpersonal skills for working with operational users across different cultures and organisations
Ability to manage multiple parallel tasks without losing structure
Strong analytical skills for operational problem-solving
Comfortable delivering structured onboarding, user training, and operational support
Maintain deep understanding of client solutions and meet KPI
Experience creating training content, knowledge base materials, or user guides
Strong analytical thinking and research skills
Positive, proactive and responsible attitude
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Fixed schedule: Monday-Friday, 9 AM–5PM CET
Opportunity to cooperate fully remote
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time, but also – internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements

Customer Success Specialist, eBL & Commodities Trading

Key skills