Lead and develop a team of direct reports supporting national D2D operations, customer escalations, and equipment supply chain execution
Oversee performance management and operational governance of external installation technicians nationally
Manage $1M+ annual inventory and operational budget for devices, apparel, and field enablement tools
Strengthen vendor accountability through performance tracking, compliance audits, and structured partner governance frameworks
Lead cross-functional initiatives to improve onboarding speed, training completion, and operational readiness across vendor populations

University degree in Business, Marketing, Information Technology Management, or related field (Master's degree desirable)
7+ years of progressive leadership experience, preferably in the telecommunications industry
Proven success navigating ambiguity while creating structure, governance, and measurable outcomes
Strong financial acumen including budget ownership, inventory oversight, and large-scale contract management
Excellent executive communication skills with the ability to translate operational complexity into clear, concise messaging
High degree of analytical thinking with ability to leverage performance metrics to inform decision-making
Lead high-performing teams with a coaching mindset, setting clear priorities and fostering accountability
Build inclusive environments that encourage open dialogue, problem solving, and continuous improvement
Develop team capabilities in process improvement, stakeholder management, and operational excellence
Strong operational leadership with demonstrated ability to manage large-scale external partner networks

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills

Manager – Operations

Key skills