Own day-to-day leadership of key client accounts across Always On and campaign based work
Act as a point of contact for clients, building strong, trusted relationships
Lead delivery of integrated social campaigns, including planning and overseeing social shoots
Translate client objectives into clear internal briefs and actionable workstreams
Manage budgets, scopes, and timelines, ensuring delivery on time, on budget, and against KPIs
Confidently present work, rationale, and performance to senior client stakeholders
Support strategic thinking by spotting opportunities for growth, optimisation, and innovation
Oversee performance tracking and contribute to clear, insightful client-facing reports
Support and mentor Account Managers and Account Executives where needed
Collaborate closely with strategy, creative, production, and third-party partners

5+ years’ experience in client management within a social, digital, or creative agency
Performance, direct response or retail experience
Global experience
Proven experience leading complex social campaigns and managing multiple workstreams
Strong understanding of paid social formats, performance metrics, and creative best practice
Production experience
Excellent communication, presentation, and stakeholder management skills
Confident operating with senior clients and internal leadership teams

Senior Account Manager

Key skills