Senior Client Operations Manager

Role Overview

• Ensures stability and operational excellence across complex and high-load client accounts
• Focuses on operational execution quality and commercial growth within existing accounts
• Prevents crises and reduces escalations to Lead/Head level
• Maintains high service standards across the portfolio
• Independently manages 5–7 high-load or high-risk accounts
• Controls statuses, deadlines, and input data quality
• Leads monthly and quarterly meetings
• Initiates new traffic streams, new GEOs, and volume increases
• Early identification of risks: launch delays, incomplete briefs, and repeated scope changes
• Handles escalations from Junior and Middle team members

Requirements

• 2–3+ years of independently managing complex client accounts
• Deep understanding of the end-to-end client process
• Strong understanding of SLA and workflow management
• Ability to structure problems clearly
• Root cause analysis skills
• Ability to propose solution options
• Ability to read operational and performance metrics
• Understanding of DSP processes
• Understanding of marketing performance metrics
• Basic compliance awareness
• English C1+
• Russian – professional working proficiency

Benefits

• Fully remote work
• Operational excellence
• Professional development opportunities