Ensuring stability and operational excellence across complex and high-load client accounts
Managing 5–7 high-load or high-risk accounts (depending on complexity)
Controlling statuses, deadlines, and input data quality
Leading monthly and quarterly meetings
Presenting: What happened, Why it matters, What’s next
Preventing operational chaos
Maintaining full process transparency for clients
Initiating new traffic streams, GEOs, and volume increases
Taking corrective actions before escalation
Handling escalations from Junior and Middle team members
Resolving the majority of operational issues independently
Leading difficult conversations regarding delays, limitations, and timeline changes

2–3+ years of independently managing complex client accounts
Deep understanding of the end-to-end client process
Strong understanding of SLA and workflow management
Ability to structure problems clearly
Root cause analysis skills
Ability to propose solution options
Ability to read operational and performance metrics
Understanding of: Launch timelines, SLA metrics, Delays, Performance drops and their causes
Confident CRM usage
Understanding of DSP processes
Understanding of marketing performance metrics
Basic compliance awareness
High stress resilience
Ability to operate under pressure
Proactivity
Clear and structured communication
Mentorship mindset toward Junior team members
English C1+
Russian – professional working proficiency

Senior Client Operations Manager

Key skills