About this role
Role Overview
- Own the operational success, revenue performance, profitability, retention, and LTV of your client portfolio.
- Act as the primary operations partner for enterprise clients across the full engagement lifecycle.
- Build trusted relationships with founders and executives by understanding their business models, org design, incentives, and constraints.
- Identify operational risks and opportunities proactively and design solutions.
- Partner on expansions, renewals, and additional scope opportunities.
- Forecast revenue, margin, and retention across your portfolio.
- Lead QBRs and strategic reviews with executive stakeholders.
- Build and maintain forecasts, scorecards, and dashboards.
Requirements
- 4+ years of experience in roles such as Business Operations, Strategy & Operations, Consulting, GTM Strategy, Customer Strategy, or similar.
- Experience in smaller, fast-growing environments where structure is evolving.
- Strong business intuition.
- Comfortable with margins, unit economics, forecasting, and building a business case.
- Ability to push back on a founder in a meeting, hold your ground with data, and still leave them feeling like you’re on their team.
- You own the revenue, retention, and expansion outcomes tied to your portfolio.
- Initiative without waiting for permission.
- Strong analytical skills.