Key skills
iOSCommunicationSales
About this role
Role Overview
- Make 400–500 outbound calls per day using an auto-dialer.
- Follow approved scripts to qualify prospects for home and auto insurance.
- Deliver qualified live transfers to licensed U.S.-based insurance agents.
- Meet or exceed monthly live transfer benchmarks.
- Maintain consistency, professionalism, and energy across high call volumes.
- Accurately disposition calls and follow established SOPs.
- Adhere strictly to scripts, call flows, and training guidelines.
- Communicate clearly with trainers and team leads regarding performance and issues.
Requirements
- Proven experience in telemarketing or high-volume call center environments.
- Experience working with scripted outbound calling.
- Prior insurance experience (home and/or auto) is a plus.
- Experience with live transfer sales models is a plus.
- Clear, fluent English with strong comprehension and communication clarity.
- Ability to maintain pace and quality during long call blocks.
- Comfort working in a metrics-driven, highly structured environment.
- Reliable internet connection and ability to pass a technical setup test.
- Familiarity with Five9 or Ricochet 360 is a plus.
- Computer (NOT Chromebook).
- Windows 10 or 11.
- Mac iOS 12+
- Google Chrome.
- Stable primary internet + Backup internet.
- Headset + Webcam.
Tech Stack
- iOS
Benefits
- Offers Commission