Assist travelers with new bookings, itinerary changes, disruptions, urgent issues, and complex requests
Provide empathetic, professional support via phone, email, and chat
Ensure every interaction reflects our values of speed, care, and efficiency
Coordinate with Tech, Sales, Customer Success and Product teams to resolve user issues
Cover night shifts
10pm to 6am
Stay updated on airline policies, travel regulations, and system changes

Excellent knowledge of Amadeus GDS, with at least 2 years of experience
Strong skills in flight reservations, including handling special requests, voluntary & involuntary changes, ticket issuing, and refunds
Experience with booking other travel products such as hotels, trains, buses, rental cars, and ground transportation
Fluency in spoken and written Swedish and English – knowledge of Danish and/or Norwegian is a plus
Willingness to work evenings, night shifts, and weekends from home (shift-based work)
A genuine passion for customer service, with excellent communication skills and a solution-oriented mindset
Bonus points if you have experience working with Zendesk

Travel Support Agent, Swedish Language

Key skills