Key skills
AIClaudeGeminiJiraLeadershipRemote Work
About this role
Role Overview
- Being the primary point of contact for our B2B clients regarding technical issues.
- Analyzing root cause of the issue and escalating it to the relevant department.
- Track of task statistics, operational management and quality control over the team.
- Creating and fixing payment configurations for clients.
- Providing help with using our products.
- Observing dashboards and reacting to technical alerts of the system.
Requirements
- Russian Proficiency – Upper Intermediate or higher.
- English Proficiency – Upper Intermediate or higher.
- Previous experience in support/technical role 1+ year.
- Basic understanding of API/HTTP/JSON.
- Experience working with Jira or other ticketing tools and statistics.
- Proactive mindset with a commitment to delivering results.
- Nice to have: Hands-on experience with Payment Systems Providers (cascading, 3DS, etc).
- Interested in leadership roles and willingness to take responsibility.
- Familiarity with AI tools (Gemini/GPT/Claude).
Benefits
- Full-time remote work opportunities and flexible working hours
- Private insurance
- Additional 1 Day Off per calendar year
- Sports program compensation
- Comprehensive Mental Health Programme
- Free online English lessons with a native speaker
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events.