Account Manager

Role Overview

• Serve as the main point of contact for a portfolio of clients, fostering strong relationships to ensure long-term satisfaction and collaboration.
• Identify opportunities to enhance collaboration and improve client performance metrics through data analysis and system recommendations.
• Introduce and provide demos of Alea’s Client Area and Business Intelligence (BI) tools, ensuring clients are fully utilising available features.
• Organise bi-weekly or monthly check-in calls and Quarterly Business Reviews (QBRs) with top clients to review performance, address concerns, and explore upsell opportunities.
• Promote monthly client promotions and gather feedback on their experience with Alea's services, including Client Area, integration processes, and overall service quality.
• Review and verify monthly invoices, ensuring accuracy and resolving any billing issues with clients.
• Keep client records updated with relevant promotions and discounts, and ensure smooth communication regarding any updates or changes.
• Monitor and prioritise support tickets to ensure timely resolution of client issues.
• Maintain systems information and document processes for future reference.
• Set weekly priorities based on client needs and feedback to ensure a focused and efficient approach.
• Drive new activations and encourage clients to activate additional services or content on the Alea platform.
• Promote new features to enhance client offerings and improve performance Identify upselling opportunities and implement strategies to expand Alea's footprint within existing client portfolios.

Requirements

• Proven experience in account management, client relationship management, or a similar role, ideally within a SaaS, tech, or iGaming environment.
• Strong data analysis skills, with the ability to interpret client metrics and recommend improvements.
• Excellent communication skills, both written and verbal, with the ability to lead client meetings, demos, and QBRs effectively.
• Strong organisational skills, with attention to detail in managing invoicing, support tickets, and client feedback.
• Experience with managing multiple clients and prioritising tasks effectively.
• Self-motivated and proactive in identifying opportunities to improve client satisfaction and business growth.

Benefits

• Flexible work arrangements