About this role

Dive into raw practice data to identify key drivers, trends, and anomalies.
Structure and execute analyses across revenue, margins, capacity, and growth.
Guide practices through implementation and act as their long-term strategic partner.
Understand each practice’s goals and pain points, delivering tailored strategies.
Act as the voice of the customer, collaborating closely with internal teams.
Own practice happiness, track NPS, drive renewals, and spark referrals.
Partner with the Head of Customer Ops to build the playbook.

3–5+ years in a client-facing consulting, strategy & operations, or business operations role—ideally in a startup, healthcare, or consulting
A proven ability to build trust quickly and manage relationships with warmth and clarity
Strong analytical skills—you’re comfortable in Excel/Sheets and not afraid of digging into data to find the story, including building and tweaking your own models and forecasts. SQL experience is a plus!
Experience working in small or early-stage companies where agility, ambiguity, and experimentation were part of the day-to-day
Bonus points for experience in primary care, value-based care, or tools like EHRs and billing systems
Excellent communication and project management skills
High EQ, low ego, and a bias toward action.

Manager, Customer Strategy – Operations

Key skills