Ensure reliable and predictable application services through proactive monitoring of availability, performance, and capacity, in close collaboration with application and infrastructure teams
Coordinate major incident response to restore services quickly and minimize business impact through effective collaboration and clear communication with resolver teams and vendors
Own end to end Problem Management across the application portfolio, driving effective root cause analysis and corrective actions to reduce repeat incidents and operational risk
Drive observability maturity across SAP and mixed ERP landscapes by proactively reviewing system health, performance, and capacity indicators to detect risks early and prevent service degradation
Provide governance and oversight across core service management, security, change, knowledge, vendor, and continuous improvement processes to ensure reliable, compliant, and efficient operations

7+ years of experience in IT Service Management, Application Operations, Reliability Engineering, or Production Support roles within large enterprise environments.
3–5+ years of hands‑on experience supporting ERP applications in a production environment, preferably within Supply Chain, Logistics, Manufacturing, or Warehouse Operations.
Practical understanding of ITIL practices, particularly Incident, Problem, Change, Request, and Service Level Management.
Experience working in multi‑supplier environments and coordinating vendor performance.
Good communication skills, including structured communication during incidents.
SAP / Supply Chain Experience
Experience triaging operational issues across applications, system integrations, background jobs, performance, and capacity.
Understanding of SAP logistics and supply chain execution processes, including warehousing and transportation flows.
Hands‑on experience performing proactive SAP system health, performance, and capacity reviews to drive preventive and corrective operational actions.
Ability to assess business impact of incidents across supply chain operations.

Competitive total rewards , including salary, annual bonus, and a strong pension and insurance package
Flexible working arrangements supporting work‑life balance
Comprehensive health, wellbeing, and mental wellness programs , including on‑site and virtual fitness options
Paid maternal and parental leave and family‑friendly policies
Access to learning, development, and internal career opportunities across Johnson & Johnson’s global organization
Opportunities to engage with local community initiatives and social impact activities
An inclusive, collaborative workplace , working with diverse, international teams

IT Service Reliability & Operations Manager – SAP Supply Chain

Key skills