Key skills
SaaSRemote WorkCustomer SuccessSales
About this role
Role Overview
- Own expansion revenue and Net Revenue Retention (NRR) across your accounts
- Drive cross-sell and upsell of new products, modules and use cases
- Run a disciplined, MEDDIC-led sales process on every opportunity
- Multi-thread across users, champions, decision-makers and economic buyers
- Lead focused discovery, QBRs/EBRs and commercial conversations
- Build and maintain simple, clear account growth and risk plans
- Partner closely with Customer Success, Product and Marketing on expansion plays
- Maintain accurate pipeline hygiene and reliable forecasting
Requirements
- Sold B2B SaaS into an existing customer base
- Track record of cross-sell, upsell or renewal success
- Comfortable running MEDDIC (or a similar structured methodology)
- Quickly connect product capability to commercial customer outcomes
- Confident with senior stakeholders and non-technical users alike
- Organised, proactive and strong at prioritisation
- Enjoy collaborating closely with Customer Success and wider GTM teams
Benefits
- Fully Remote work
- Employee growth opportunities